Providers can check on the status of specific payments by calling IDHS’ Provider Assistance line at 800.804.3833 one working day after the payment was entered or two working days after the payment was approved.
Providers can also see if a payment has been issued by using the Illinois State Comptroller website:
Visit the Illinois State Comptroller Website
Note: Paper checks are mailed the working day after being issued. Direct deposit and debit card payments are usually in accounts two working days after being issued. Weekends and holidays are not working days.
Due to COVID-19, Illinois Action for Children's offices are currently closed. Visit our COVID-19 site for more information.
For any questions about your Child Care Assistance Program (CCAP) case, please call 312-823-1100 or schedule a consultation appointment.
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