CCAP Updates and Forms

Schedule a CCAP Appointment

We are now offering Limited Walk-in Services!

Effective July 5th we are offering limited in-person walk-in services at our Damen and Chatham locations by appointment only. Schedule your 30-minute appointment here.

Changes to our Locations and Hours:

  • Damen and Chatham locations are open Monday, Tuesday, Thursday, and Friday from 8:30 a.m.-3:30 p.m.
  • Our Homewood and Lawrence locations are not currently open to the public.

Things to know:

  • You must have a scheduled appointment to receive a consultation.
    • Visitors without a scheduled appointment will not be serviced.
  • Phone appointments are on Wednesdays only.
  • Masks are required to receive service, even if you are vaccinated.
  • Appointments are scheduled for 30 minutes. Childcare providers can schedule back-to-back 30-minute appointments, if needed.
  • Visitors can receive and drop off CCAP forms without an appointment.
  • Please arrive on time for your consultation appointment.
    • If you arrive late, we cannot extend your consultation past your scheduled appointment time. You may have to schedule a new appointment.

The Illinois Action for Children CCAP Phone Appointment Scheduler is Here!

CCAP phone appointments are available for parents and care and education providers. Phone appointments are available only on Wednesdays from 8:30 a.m. – 3 p.m.

Schedule a CCAP phone appointment when:


  • You need to submit your documentation and get a receipt via email;
  • You’re just getting started with CCAP – we can help you with the application and provide you with support and guidance on the required paperwork; or
  • You would like a scheduled time – no waiting on hold!

Care and Education Providers

  • You need updates on multiple cases;
  • Payment inquires for multiple families;
  • Submit forms on behalf of your families; or
  • You would like a scheduled time – no waiting on hold!

How it Works

  • When scheduling an appointment, you will be required to provide a phone number. When it is time for your appointment, a Family Resources Consultant will call you from a private number.
  • If you do not pick up, the Consultant will leave a voice message. They are not able to provide a call back number.
  • After five minutes, a second call attempt will be made. If there is no answer, you will need to schedule a new appointment.

Be Prepared for Your Phone Appointment

Before your scheduled phone appointment, please have the following ready:

  1. Your full name and date of birth
  2. The parent’s 15-digit case number(s) and their date(s) of birth
  3. The childcare provider’s 15-digit ID number, if applicable.

CCAP Phone Appointment Scheduler

Phone calls are scheduled for 30 minutes. An IAFC representative will call from a private number at your scheduled appointment time. We will make 2 attempts to reach you. If we are unable to reach you after 2 calls, your appointment will be cancelled, and you will have to reschedule.

Please use the scheduler below to reserve your appointment. We look forward to assisting you!

Walk-In Survey

Our Walk-In services are available to help our customers with CCAP questions and connect them with IAFC resources. We would like to get feedback on our Walk-In services from our parents and providers. Your feedback will help us provide better service for our customers.

Complete our survey

More CCAP Information

Eligibility Calculator
Use this tool to determine if your family qualifies for participation in the Illinois Child Care Assistance Program.

Request Forms
Submit a request for any forms that you may need.
Parent Forms | Provider Forms

Have Questions? Get Answers.

We are here to help!

If you have any questions regarding your CCAP case, please email us at This email is only for case inquiries and general questions. We are not accepting any paperwork through this email. To help us effectively assist you with questions, please give us the case name, child care case number, and contact information.

Parents and providers can easily locate all their CCAP needs in one convenient place. Available services include the ability to check your Case Status, Request CCAP Forms, Schedule a CCAP Consultation, and much more! Visit our new page CCAP Express page here.

• Our current CCAP Customer Service response time is 3 to 5 business days.
• You can reach our CCAP phone lines at 312-823-1100 Monday-Friday: 8:30 a.m.-4 p.m.
• Our CCAP 30 minute-phone appointments are available for parents and Childcare providers.
• Also, you can request forms or certificates here. If you have an Email Agreement form on file, it will be sent via the email listed.

Illinois Action for Children - Chatham/South Walk-In

Illinois Action for Children - Damen/Central Walk-in