About Us

Helpful Links and Frequently Asked Questions for the Child Care Assistance Program (CCAP)

A: Do NOT submit the Contact form at the bottom of this page. There are several ways to contact our Family Resource Team about your Child Care Assistance Program (CCAP) question or concern.

  • Call 312.823.1100, Monday-Friday, 8:30 a.m. - 3:30 p.m. Dial “2” to be connected to a representative.

  • Email essentialworkers@actforchildren.org

  • When emailing, the response will not be immediate. Representatives respond from 8:30 a.m. – 5 p.m., Monday – Friday. You will be placed in a queue in the order the text or email was received, and it may take at least 10 business days to respond depending on volume.

A: Do NOT submit the Contact form at the bottom of this page. There are several ways to contact our Family Resource Team about your Child Care Assistance Program (CCAP) question or concern.

  • Call 312.823.1100, Monday-Friday, 8:30 a.m. - 3:30 p.m. Dial “2” to be connected to a representative.

  • Email essentialworkers@actforchildren.org

  • When emailing, the response will not be immediate. Representatives respond from 8:30 a.m. – 5 p.m., Monday – Friday. You will be placed in a queue in the order the text or email was received, and it may take at least 10 business days to respond depending on volume.

A: You can schedule a phone appointment here.

  • Child Care Application Form

  • Redetermination

  • Provider Change

  • Change of Information

  • Change of Address

  • Email Agreement

  • W-9 Form

  • Telephone Billing Agreement

  • Debit Card Application

  • Child Care Application Form

A: Request Forms by Phone

A: Request Forms Online
Click the appropriate link below. Follow the instructions to select your form and then press “submit.”

A: Request Forms by Email

  • If you would like your form emailed to you, please complete an

Email Agreement form (complete un formulario de acuerdo por correo electrónico).

  • Once your Email agreement form is received and processed, you will be able to receive documents through email

A: Click the appropriate link below. Follow the instructions to select your form and then press “submit.”

A: Submit documents to our Drop Boxes (addresses at the bottom of this page):

  • Central/West Side: 24 hours, 7 days a week

  • South Side/Chatham: 24 hours, 7 days a week

  • North Side/Uptown: 7 a.m. - 10 p.m., Monday - Saturday

  • South Suburbs/Homewood: 24 hours, 7 days a week

A:  Mail documents to:

Illinois Action for Children
1340 S. Damen
3rd Floor
Chicago, IL, 60608

A: Fax documents to 312-823-1200. 

Please DO NOT use the form below to submit requests, status update requests, or any other information related to the Child Care Assistance Program (CCAP).

You WILL NOT get a response regarding your case.

Instead, please use the links above and to the right.




Send Us A Message

Caring for Children During COVID-19

Due to COVID-19, Illinois Action for Children's offices are currently closed. Visit our COVID-19 site for more information.

CCAP Contact Information

Phone: 312.823.1100
Fax: 312.823.1200

The Child Care Assistance Program (CCAP) contact center phone lines are open Monday - Friday from 8:30 a.m.- 4 p.m.  You can also schedule a CCAP appointment here.

Media Inquiries

For all media inquiries, please contact mediarelations@actforchildren.org, attention Sandy Matthews, SVP Organizational Advancement.

Drop Box Hours

Drop boxes are a convenient and secure way for parents and providers to submit their paperwork (applications, forms, etc.). 

  • Central/West Side: 24 hours, 7 days a week
  • South Side/Chatham: 24 hours, 7 days a week
  • North Side/Uptown: 7 a.m. - 10 p.m., Monday - Saturday
  • South Suburbs/Homewood: 24 hours, 7 days a week

Our Walk-in Locations


Please note: Currently, ALL walk-in locations are closed to the public at this time. You can utilize the drop boxes at each location, however there is no admittance into any of our offices.


Central/West Side

1340 S. Damen
3rd Floor
Chicago, IL, 60608
Find on Google Maps

South Side/
Chatham

1111 E. 87th St
Suite 400
Chicago, IL 60619
Find on Google Maps

North Side/Uptown

4753 N. Broadway
1st Floor
Chicago, IL 60640
Find on Google Maps

South Suburbs/
Homewood

17926 South Halsted
Suite 1 East
Homewood, IL 60430
Find on Google Maps