Information pertaining to IDHS
IDHS’ Division of Early Childhood is aware of issues with CCAP payment amounts for a specific set of child care providers whose payments were entered between 1/1/23-1/12/23. For some affected providers, co-payments may have been deducted more than once; union membership dues may not have been deducted; and/or some providers received multiple payments for the same certificate.
IDHS is working closely with Child Care Resource & Referral Agencies and with SEIU to resolve these issues for child care providers as quickly as possible, and IDHS will be in contact with affected providers directly regarding next steps to resolve the issues. If you would like to reach out to us for assistance, you may:
- Call our automated phone line to check on the current status of your own payment: 800-804-3833.
- Call our automated phone line for general information regarding the status of all child care payments: 217-524-9041.
- Leave a voice message regarding your specific child care payment issue or concern: 217-785-9160.
- Send an email and receive a response from a member of DEC staff: DHS.DEC.CSI@Illinois.gov.
IDHS apologizes for the impact and inconvenience this has caused to our valued child care providers. Thank you for your continued support and dedication to the children and families of Illinois.