IDHS Information

Information pertaining to IDHS

IDHS’ Division of Early Childhood is aware of issues with CCAP payment amounts for a specific set of child care providers whose payments were entered between 1/1/23-1/12/23. For some affected providers, co-payments may have been deducted more than once; union membership dues may not have been deducted; and/or some providers received multiple payments for the same certificate.

IDHS is working closely with Child Care Resource & Referral Agencies and with SEIU to resolve these issues for child care providers as quickly as possible, and IDHS will be in contact with affected providers directly regarding next steps to resolve the issues. If you would like to reach out to us for assistance, you may:

  • Call our automated phone line to check on the current status of your own payment: 800-804-3833.
  • Call our automated phone line for general information regarding the status of all child care payments: 217-524-9041.
  • Leave a voice message regarding your specific child care payment issue or concern: 217-785-9160.
  • Send an email and receive a response from a member of DEC staff:

IDHS apologizes for the impact and inconvenience this has caused to our valued child care providers. Thank you for your continued support and dedication to the children and families of Illinois.

Schedule a CCAP Appointment

Illinois Action for Children's Family Resource team is here to provide you with 1:1 assistance regarding CCAP during a scheduled phone consultation. Learn more and schedule an appointment, today!

CCAP Enrollment and Staffing Shortage

Due to an increase in CCAP enrollment and a temporary staffing shortage, IAFC is currently processing three weeks behind schedule. We understand the impact this has on the families and providers we serve and are working diligently to process all client eligibility documents as quickly and efficiently as possible. Thank you for your patience as we continue to work overtime to decrease our backlog.

If you need assistance in completing the application or other documents please contact our office for help.
To download CCAP forms and other information, please visit the CCAP Forms page.